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FAQ
Frequently Asked Questions
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. If you haven’t received it, check your spam folder or contact us for assistance.
How long does shipping take?
We offer free shipping across Canada! Orders typically arrive within 5-14 business days, depending on your location.
What are Clem & Simms Fire Starters made of?
Our fire starters are crafted from 100% natural Canadian cedar & premium beeswax—no chemicals, no synthetic fillers, just clean-burning quality.
Can I use Clem & Simms Fire Starters indoors?
Yes! Since they are made with natural materials, they are safe for fireplaces, wood stoves, and indoor fire pits.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other secure payment methods at checkout.
Do you offer wholesale or bulk discounts?
Yes! We offer bulk pricing for retailers, campgrounds, and outdoor stores. Contact us for more details.